John Tien Director | Jacksonville, FL

John Tien is a Managing Director at Citigroup, the world’s largest global bank and financial services firm. Currently, John serves in the Citi Retail Services organization as the head of credit card operations for one of Citi’s major credit portfolios with responsibility for operations and supporting functions located throughout North America, Latin America and Asia. His previous roles at Citi include Chief Administrative Officer for the head of Citigroup’s Global Operations and Technology division.

As a retired United States Army Colonel, John also serves as the national co-head of Citi’s Military Veterans Initiative (www.CitiSalutes.com) which provides firm-wide support to United States military veterans and military spouses both internal and external to the company. His last military assignment was a three-year tour of duty from 2008 to 2011 at the White House, where he was a senior national security advisor to both President Obama and Bush. At the White House and as part of the National Security Council (NSC) staff, he was responsible for the development and NSC oversight of all U.S. policy in the countries of Afghanistan and Pakistan for President Obama, and for all security operations in Iraq for President Bush. He also served in the Clinton Administration from 1998 to 1999 as a White House Fellow in the Office of the United States Trade Representative.

John’s twenty-four year military career included more than a decade of overseas assignments in Europe and the Middle East as well as three combat tours in Iraq. His last combat tour was from 2006 to 2007 when he served as the Task Force 2-37 Armor battalion commander responsible for securing and stabilizing the Iraqi cities of Tal Afar and Ramadi. His military awards include the Presidential Unit Citation, Valorous Unit Award, Navy Unit Commendation, Bronze Star Medal and the Combat Action Badge.

John earned a bachelor’s degree in engineering from the United States Military Academy, graduating as the First Captain and Brigade Commander of his West Point class — the first Asian-American to hold that position at the Academy. He also holds a master’s degree in philosophy, politics and economics from Oxford University, where he was a Rhodes scholar and from 2007 to 2008 served as a National Security Fellow at the Harvard Kennedy School.

He is a member of the Council on Foreign Relations and City of Jacksonville Chamber of Commerce Military Issues Committee. He and his wife Tracy live in Saint Johns, Florida where they both serve as advisors to the military families nonprofit, The Children of Fallen Patriots Foundation.